Privacy Policy
1. Commitment to Privacy
InfraHost Australia ("InfraHost", "we", "our", or "us") operates the primary web hosting portal at infrahost.com.au. We are committed to safeguarding your personal information in strict compliance with the Privacy Act 1988 (Cth), the 13 Australian Privacy Principles (APPs), and applicable Commonwealth and State legislation.
2. Official Discord Bot Directory & Verification
To protect our community and customers against impersonation, malicious phishing bots, or rogue Discord applications, InfraHost maintains an official directory of verified Discord bots. Only the following verified Discord bots are authorized by InfraHost Australia:
| Bot Name & Tag | Discord Application ID | Authorized Operational Purpose |
|---|---|---|
| InfraHost Australia#4244 | 1554115320770465823 | Main Official Community & Verification Engine |
| InfraHost Ticketing#6326 | 1558950327439327324 | Customer Support Ticket & Inquiry Management |
| InfraHost Internal#1657 | 1558952037700472872 | Internal Staff Audit, Rule Enforcement & Legal Compliance Monitoring |
Staff Compliance Monitoring: InfraHost Internal#1657 operates manually within internal staff management channels to ensure all engineers and support personnel reside in required staff channels and strictly abide by internal operational policies, non-disclosure terms, and Australian laws.
3. Discord Support Ticketing & Guest Policy (APP 3 & APP 5)
When you initiate a support ticket via InfraHost Ticketing#6326 in our official Discord Server, our system may ask for your voluntary, express consent to link your Discord account handle with your registered client account on myinfra.com.au.
A. Optional Account Linking & Express Consent
If you explicitly grant consent, authorized support staff and on-site engineers may temporarily view relevant account metadata (such as active service IDs or registered billing emails) to assist with your inquiry.
B. Anonymous & Guest Support Guarantee
You are not required to consent to account data retrieval to receive support. If you decline consent, your ticket will remain open, and our team will assist you as a guest user without accessing your stored account records. Account-specific changes (such as DNS record modifications or cancellation requests) will require manual identity verification via myinfra.com.au.
4. Information We Collect
Depending on your interaction with infrahost.com.au, we collect:
- Contact Information: Full name, corporate details, email address, phone number, and support messages.
- Domain Lookups: Domain handles queried via our Synergy Wholesale search widget.
- Technical Data: Public IP address, browser user-agent, referring URL, timestamp, and diagnostic telemetry from our Sydney node latency components.
5. Disclosure & Upstream API Fulfillment
InfraHost does not sell or trade personal information. Disclosure occurs only under strict operational necessity:
- Synergy Wholesale & auDA: Transmitting domain registrant details required to fulfill domain orders under Australian .au rules.
- Statutory Mandates: Where required under an Australian court order, warrant, or Commonwealth law enforcement request.
6. Security & Sydney Datacenter Operations
Under APP 11, held personal information is stored securely on our owned Dell PowerEdge server hardware located in Sydney, Australia, protected by 24/7 inline FortiGate DDoS firewalls and strict access controls.
7. Access, Correction & Contact (APPs 12 & 13)
To request access to or correction of your personal information held by InfraHost, please contact our Privacy Officer:
Privacy Officer — InfraHost Australia
Email: support@Infrahost.com.au
Client Portal: myinfra.com.au
Facility Location: Sydney, New South Wales, Australia